1. General Policy
ARUU provides digital services and related solutions. Clients are encouraged to review service details carefully before making a purchase.
All payments must be made as agreed for the selected services.
Where a free trial, demo, or consultation is offered, users are encouraged to evaluate the service before purchasing.
2. Cancellation Policy
Clients may request cancellation of a subscription or service by contacting us at info@aruu.in.
- Cancellation requests apply to future renewals unless otherwise specified.
- Cancellation does not automatically entitle a customer to a refund.
- Services already delivered, initiated, or substantially performed may not be cancellable.
3. Refund Eligibility
Refund requests may be considered only in the following circumstances:
- Duplicate or accidental payments
- Verified billing errors
- Payment processed but service not delivered as agreed
- Other cases where ARUU determines a refund is appropriate
All refund requests are reviewed case-by-case.
To request a refund, contact: info@aruu.in
4. Non-Refundable Items
The following are generally non-refundable:
- Setup, onboarding, or configuration fees
- Completed or delivered services
- Customized or project-based work already initiated
- Subscription periods already used
- Change-of-mind requests after activation or delivery
- Suspensions or terminations due to violations of our Terms & Conditions
5. Refund Processing
If a refund is approved:
- Refunds will be processed to the original payment method where applicable
- Processing may take 7–14 business days, depending on payment provider timelines
Failure to make payments may result in suspension or termination of services.
6. Late Payments and Suspension
Payments overdue by more than 15 days may result in service suspension.
Prepaid services remain active only through their paid term.
Accounts suspended or terminated due to policy violations are not eligible for refund.
7. Chargebacks and Payment Disputes
If you have a billing concern, please contact us before initiating a payment dispute.
Unauthorized or fraudulent chargebacks may result in:
- Service suspension
- Account review or termination
- Recovery of applicable costs where permitted by law
We reserve the right to remove content that violates these Terms.
8. Prohibited Use
We may update this policy from time to time. Updated versions will be posted on this page with a revised Effective Date.
9. Changes to This Policy
We may update this policy from time to time. Updated versions will be posted on this page with a revised Effective Date.
17. Contact Us
For questions regarding these Terms:
ARUU
Email: info@aruu.in
Website: https://aruu.in